Privacy Policy

1. Introduction

TurfSpa LLC ("TurfSpa," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information You Provide

When you request a quote, schedule a service, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Mailing/service address (street, city, state, zip code)
• Property and yard details (turf area size, condition, concerns)
• SMS/text messaging consent preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Device type and operating system
• IP address and approximate geographic location
• Pages visited, time spent, and referring URL
• Interaction data from our Instant Quote Map tool (polygon tracing, area measurements)

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our turf cleaning and maintenance services
• Generate service estimates and proposals
• Communicate with you about your quote, appointment, or service
• Send text messages regarding your quote and service updates (with your consent)
• Improve our website, services, and customer experience
• Respond to your inquiries and support requests
• Comply with legal obligations

4. SMS/Text Messaging Policy

By opting in to receive text messages from TurfSpa, you consent to receive recurring automated text messages and calls at the phone number provided, including messages related to your quote, appointment scheduling, service updates, and promotions.

• Consent is not a condition of purchase. You may opt out at any time.
• Message and data rates may apply. Message frequency varies.
• Reply STOP to cancel. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.

We will never sell, rent, or share your phone number with third parties for their marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party platforms that help us process form submissions, manage customer relationships, and deliver services (e.g., Netlify for form processing, Zapier for workflow automation).
• Google: Our website uses Google Maps APIs for address lookup and satellite measurement. Your use of Google Maps features is subject to Google's Privacy Policy.
• Legal requirements: When required by law, regulation, or legal process.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our site. Third-party services embedded on our site (such as Google Maps and Wistia video players) may also use cookies subject to their own privacy policies.

You can control cookie settings through your browser preferences.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights (California Residents)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell your data)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us using the information below.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites (such as our online shop or review platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.